Contact & Requests
Use the pages below for the fastest way to submit booking-related requests and receive the right follow-up from RYDZ On Demand.
Inside 24hr Booking Requests
This page is for ride requests needed within 24 hours. Visitors can use it to submit short-notice transportation requests when their pickup time is approaching and they want to check availability before booking.
To use it, open the page, provide your trip details, and submit your request as completely as possible so the team can review timing, route, and availability.
Cancellation / Refund Request
This page is for existing bookings that need to be canceled or reviewed for a refund. Visitors should use it when they need to request changes after a booking has already been placed.
To use it, open the page and submit the booking details tied to your reservation so the request can be matched and processed quickly.
Airport Booking Payment Policy
Payments for airport bookings are due at the time of booking. A refund is available when the airport booking is canceled at least 24 hours before pickup.